For Crisis & Emergency Teams
Behind every alert, there is a person
When someone is struggling, context matters. Review safety checks, see who has been contacted, and talk with the treating therapist for people linked to your team. MindMate supports your coordination; it does not replace your response protocols or emergency services.
Crisis Team Dashboard
Linked Clients & Alerts
Linked clients
38
3 therapists
Open alerts
2
1 high urgency
Safety checks
92%
reviewed < 1h
Safety assessments awaiting review
Admin Approved Access · Every team is vetted
A closer look at how we can help
Getting started, one step at a time
- 1
Register your team
Tell us about your organization, coverage area, and hours of operation.
- 2
Get approved
MindMate administrators review and approve every crisis team before activation.
- 3
Share your team code
Clients or their therapists link you with a single code.
- 4
Respond with context
Receive alerts, review safety checks, and coordinate with the therapist.
Personal things deserve care and privacy
Wellness data belongs to the people who create it. It is encrypted, never sold, and shared only with consent.
Care Data Review
Discuss your privacy and contractual requirements
Admin Approved Teams
Crisis access is granted only after review
Scoped Data Access
Crisis and safety data only, nothing else
Before you get started
Coordination with clear boundaries.
Know what a linked team can review, how to organize a handoff, and where your existing response protocols remain essential.
Your starting checklist
- Prepare your service identity, coverage area, and staffed operating hours.
- Choose who will coordinate registration and administrator review.
- Document how staff review alerts and hand over responsibility.
Who can register a crisis team?
Crisis and emergency support organizations can submit team registration details for administrator review. Registration is not automatic approval, certification, or a guarantee of referrals.
How are clients connected to a team?
Once approved, a team has a join code. A person or their treating therapist can link the team through the supported connection flow. Access is scoped to linked people rather than the entire platform.
What information can our team review?
The team workspace supports linked crisis alerts, safety-check questions and answers, urgency information, escalation history, and coordination with the treating therapist. This is not unrestricted access to personal journals or general chat history.
Do alerts dispatch a responder?
No. An alert or message is not proof that someone has seen it or that help is on the way. Your service must define monitoring, triage, escalation, and handoff procedures. Use existing emergency routes when immediate action is needed.
How should we use generated summaries and safety scores?
Treat them as supporting information with limits, not a diagnosis, definitive risk determination, or a replacement for direct assessment. Review the available source details and follow your clinical and organizational protocols.
What should we discuss before connecting?
Discuss coverage, staffed hours, team approval, linked-data access, documentation, and coordination responsibilities. Use the organizational enquiry form below, without including client details. For immediate danger, use local emergency services.
Take a look. See if it fits.
Start with an account, explore the tools, and take the next step when you are ready.
Talk with us · Crisis teams
Let’s connect your care.
Tell us about your service and coordination needs. This form is for organizational enquiries, not urgent help or client referrals.
A helpful starting point
- What geographic area does your service cover?
- What are your staffed hours and escalation procedures?
- Who would coordinate team registration and approval?
Discuss registration, linked-client access, safety-check records, and handoffs. MindMate does not dispatch responders or guarantee alert monitoring.
This inbox is not monitored for emergencies. For immediate danger, contact local emergency services. In the US, call or text 988 for crisis support.